Returns Policy

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Returns Policy

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Returns Policy

We operate a 30 Day No Quibble Refund Policy. A full refund will be given for any item providing the goods are posted back within 30 days of receipt, as new, in the original *undamaged packaging, and the buyer pays the return postage costs.

Please notify us of your intention to return within 14 calendar days after the date of delivery and we will provide a prepaid label for UK returns via the Post Office. If this option is used then we will deduct £3.95 from your refund. Overseas customers may use any suitable carrier.

We are obliged by law to provide the following model cancellation form. YOU DO NOT HAVE TO USE THIS FORM OR EVEN THIS EXACT WORDING - a simple email to us indicating your intention to cancel will suffice:

Model cancellation form

To: Boys2Men Footwear & Clothing Ltd (incorporating Girls Galore), The Slade, Reading Road, Padworth Common, Reading RG7 4QL:

I/We(*) hereby give notice that I/We(*) cancel my/our contract of sale of the following goods:

Ordered on(*)/received on(*),

Name

Address

Signature (only if this form is notified on paper)

Date

(*) Delete as appropriate

Please ensure that your item is securely wrapped and enclose the original Packing Slip (found inside your parcel) with a note of the reason for return. If you have thrown this away, please ask us to email you a duplicate or enclose a note giving your name and address. If you are using our prepaid label then you should drop your parcel off at the Post Office. Otherwise send your item to:

Boys2Men, The Slade, Reading Road, Padworth Common, Reading RG7 4QL

Refunds are made on the same or next working day that a return is received via the original method of payment. During busy periods such as at Christmas time this may take a little longer so please allow a maximum of 14 days from the date you return the item

* We appreciate that shoe boxes may become slightly damaged in transit and bags may be torn, however, a deduction will be made for any item returned in an unsaleable condition

Exchanges

We will process a refund upon receipt of your return. Therefore if an alternative item is required, please re-purchase this in the normal way.

Faulty Items

You have 14 days within which to accept that an item is as described and without defect. If your item develops a fault after this time then please contact us and your complaint will be dealt with in accordance with Trading Standards legislation.